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Help and Frequently Asked Questions |
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This page has been compiled to contain answers to frequently asked questions
by our valued customers. Please read through the highlighted titles and see if
you can get answers to your questions. If you still need assistance, contact Technical Support at help@pinsupport.com or
call us toll-free 1-800-818-3878 seven days a week from 9am
to 6pm, PST. |
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| I'm having difficulty Logging-in. Why? |
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- If you are currently logged-in to HotMail or Yahoo, please log out and close all browser windows (your Internet Explorer or Netscape). Then re-visit www.oHello.com and try logging-in again.
- Make sure you are entering your email addres and password correctly. Copy & paste your username & password from your welcome e-mail instead of manually typing it in.
- If you are using Netscape, try using Internet Explorer (or vise-versa).
- If you are using an older version browser, try installing the latest browser.
- Set you browser Preferences back to Default : Tools > Internet Options, click on the Advanced tab, then click on Restore Defaults.
- Restart your computer and try again.
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| Where is the PIN I just purchased? |
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| To retrieve your Instant PINS, log-in to your account by visiting My Account.
You will need your e-mail address and password provided to you by e-mail. |
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| Will you send my PIN by e-mail? |
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| For security reasons, your PIN numbers will not be sent to you via e-mail. To retrieve your PINS, log-in
to your account by visiting My Account.
You will need your e-mail address and password to Log-in. |
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| My order is 'Pending'. What does that mean? |
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| For security reasons, we require that your first purchase with oHello be confirmed via telephone before your first
phone card PIN is released to you. This process is very quick and is required only on your first purchase.
All future purchases will be INSTANTLY POSTED on My Account.
If you are physically at a phone number other than the one you provided us, please contact us at
help@pinsupport.com or call our support team at 1-800-818-3878. |
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| Can you mail me my PIN? |
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| No. Instant PINS purchased on oHello do not have actual printed cards associated with them. You can access
your PIN on-line by visiting My Account. |
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| How do I use my PIN? |
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1. Dial 1-800-462-6194
2. When prompted, enter your PIN number or authorization code
3. When prompted, dial the destination number:
For US calls 1 + Area Code + Number.
International calls 011 + Country Code + City Code + Number. |
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| How do I sign up? |
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| You can sign up on-line using a major credit card. |
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| Do I get my PIN instantly? |
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| Yes. For security reasons, we require that your first purchase with oHello be confirmed via telephone before
your first phone card PIN is released to you. This process is very quick and is required only on your first purchase.
All future purchases will be INSTANTLY POSTED on My Account. |
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| Is oHello rechargeable? |
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Yes. Purchase the initial PIN and you will then be able to add
more time to your PIN (recharge your PIN) in $10, $20 and $50 denominations.
- There are no connection fees, and no service fees.
- Calls are billed (rounded) in 1 minute increments.
- View detailed call real-time call records online.
- An initial expiration date of 1 year. With every recharge, the expiration date will automatically be extended for another 1 year.
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| When does my PIN expire? |
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| oHello PIN expires in 1 year following the first time you use it. and
can be renewed with every recharge. |
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| What denominations are available? |
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| PINs are available in denominations of $10, $20 & $50. |
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| Do rates vary based on the time of day? |
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No. oHello offersthe same low rates, 24 hours a day, 7 days a week.
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| What is your return policy? |
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All sales are final.
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| Can I resell your PINs? |
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Yes. If you are a wholesaler and would like to purchase larger amounts of PINs, send an e-mail to
sales@oHello.com or call us Toll-Free at 1-800-818-3878.
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1-800-818-3878
